We will do all we can to assure that your customised piece of furniture is delivered to you on time. We are excited to offer free delivery and assembly service. Our friendly team will contact you to arrange a
convenient date and time of delivery.
To reschedule, please contact us 24 hours before the scheduled delivery time to avoid a rescheduling fee of SGD65.
If nobody is present at the scheduled delivery time and place, we will contact you to reschedule the delivery at a cost of SGD65.
In the event of a delay in shipment due to unforeseen situations, Custo reserves the right to reschedule the delivery (subject to availability of the next delivery slot). We will inform you as soon as possible about the next possible delivery date.No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.Custo is not liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment/delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Custo or to any comparison.
We are confident that you’ll love your bespoke Custo furniture. However, if you are not satisfied with your design, we’ll give you a 80% store credit to design another piece. 20% of the original invoiced amount will be deducted for delivery and handling. Refunds can be done on firstname.lastname@example.org within 7 days of your furniture’s delivery.For more details on our Returns Policy please refer to our Terms and Conditions.If upon delivery of your customised piece you notice any kind of damage, please contact us at email@example.com within 7 days of delivery and our friendly team will get in touch to arrange for a replacement.For more details on our Returns Policy, please refer to our Terms and Conditions.